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Shipping policy

SHIPPING POLICY

The Nashville Distillery sells apparel and spirits. Apparel orders are fulfilled directly by The Nashville Distillery. Spirits orders are sold and shipped by BourbonHunt USA, a licensed alcohol retailer, under the terms below.

AGE REQUIREMENT & SITE USE

Purchasing alcohol on this site is intended strictly for individuals 21 years of age or older. By placing an order for spirits, you confirm that you are at least 21 years old.

If you are under 21, you are prohibited from purchasing alcohol on this website.

Placing a spirits order constitutes your full acceptance of this Shipping Policy, along with BourbonHunt USA's Terms of Service, Privacy Policy, and Returns Policy.

GENERAL SHIPPING INFORMATION (SPIRITS)

  • All spirits orders ship from BourbonHunt USA's warehouse located in Southern California.

  • We ship within the United States only.

  • We do not ship internationally.

  • We do not ship to P.O. Boxes under any circumstances.

  • Processing times may vary depending on inventory availability and seasonal volume.

PROCESSING & SHIPPING TIME FRAMES

Standard (Ground) Shipping

  • Orders placed Monday–Friday before 2:00 PM PST typically ship within 2–7 business days.

  • Orders placed after business hours on Friday, or on Saturday/Sunday, begin processing the following Monday.

  • Holiday seasons and high-volume periods may require additional processing time.

Express Shipping

  • Express orders placed Monday–Friday before 2:00 PM PST typically ship the following business day.

  • Delays may occur if items are not immediately in stock.

Delivery timelines vary by carrier and destination.

SIGNATURE REQUIREMENT

All alcohol shipments require:

  • Signature by an individual 21 years of age or older

  • Valid government-issued identification upon delivery

Carriers will not leave packages unattended.

Failure to provide an eligible recipient at time of delivery may result in return shipping and applicable restocking fees.

SHIPPING INSURANCE & TRANSIT CONDITIONS

Shipping insurance must be selected at checkout in order to cover loss, theft, or significant damage during transit.

Please note:

  • Minor cosmetic imperfections, small label scuffs, or slight packaging wear may occur in transit.

  • BourbonHunt USA is not responsible for minor aesthetic damage.

  • Claims for lost or damaged shipments must comply with carrier procedures and insurance requirements.

FAILED DELIVERY & RETURNS DUE TO NON-RECEIPT

If a package is returned due to:

  • Failed delivery attempts

  • Refusal of delivery

  • Incorrect address provided by customer

  • Hold requests or delivery rescheduling issues

The following applies:

  • A 20% restocking fee will be deducted from any eligible refund

  • Original shipping charges are non-refundable

  • If free shipping was applied, a $40 shipping/handling fee will be deducted

  • If returned items arrive damaged due to failed delivery or refusal, the customer is responsible for the full order amount

ADDRESS CHANGES

If you need to modify your shipping address:

  • Requests must be submitted immediately after placing your order.

  • While we will attempt to accommodate changes, we cannot guarantee modifications once processing has begun.

  • Any carrier fees associated with address changes are the customer's responsibility.

OUT-OF-STOCK ITEMS

If an item becomes unavailable after purchase:

  • You will receive a refund for the unavailable product.

  • You will be notified regarding any partial fulfillment.

OWNERSHIP & TITLE TRANSFER (SPIRITS)

Due to the complexity of alcohol shipping laws:

  • Title to alcoholic products transfers to the customer at the time the order is processed and picked up by the common carrier in the State of California.

  • By placing a spirits order, you authorize BourbonHunt USA to arrange shipment on your behalf.

COMPLIANCE WITH STATE & LOCAL LAWS

Alcohol shipping laws vary by state and locality.

By placing a spirits order, you represent and warrant that:

  • You are legally permitted to purchase and receive alcoholic beverages.

  • You are compliant with all local and state laws.

  • Any required permits or permissions have been obtained.

  • The alcohol is for personal consumption only and not for resale.

BourbonHunt USA makes no representation regarding the legality of shipments to your specific jurisdiction. You assume full responsibility for compliance.

You agree to indemnify and hold harmless BourbonHunt USA, its owners, employees, and affiliates from any liability arising from shipment to your state.

TAXES

Applicable state and local taxes will be charged based on shipping destination as required by law.

Customers are responsible for any additional local alcohol taxes, use taxes, or regulatory fees that may apply in their jurisdiction.

DELIVERY ISSUES & CLAIMS

You must inspect your order immediately upon receipt.

Any missing or incorrect items must be reported within three (3) business days of delivery.

If an incorrect item was shipped:

  • You must provide a photo of the sealed product and your order number.

  • Failure to notify within the stated timeframe may void claim eligibility.

EXTREME WEATHER

BourbonHunt USA is not responsible for product damage due to extreme heat or cold during transit.

If you wish to delay shipment due to weather conditions, you must notify us prior to shipment.

ORDER CANCELLATIONS

All sales are final.

If an order has not yet been packaged or shipped, cancellation requests may be considered at our discretion.

Approved cancellations may incur a 10% restocking fee.

LIMITATION OF LIABILITY

For spirits orders, BourbonHunt USA shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from shipment of products. Their total liability shall not exceed the dollar amount of the order placed.

FORCE MAJEURE

Neither The Nashville Distillery nor BourbonHunt USA shall be held responsible for delays or failure to perform due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Government regulations

  • Labor disputes

  • Acts of war or civil unrest

POLICY CHANGES

We reserve the right to update or modify this Shipping Policy at any time. Continued use of this site and placement of orders constitutes acceptance of any revisions.

If you have questions regarding shipping, please contact:

hello@thenashvilledistillery.com